Tracy van der Schyff | Microsoft 365 Coach & Catalyst

Services

Company Intranets

Various options are available to facilitate the deployment of Intranets for companies. I deploy a template that is easy to maintain and fast to deploy. Part of the service includes the corporate branding of pages and communications.

Training

With all things Information Technology, the proverbial proof is in the usage. This cannot be achieved without equipping users with the correct type of enablement to achieve their goals and that of the organization. We measure literacy before, during and after and adjust our training plans to best suit the uniqueness of each organization, thus fostering a personal one on one relationship with all users throughout the engagement. Training includes SharePoint (End User / Power User), Microsoft Office, Office 365, Digital Literacy & Soft Skills.

Business Change

There are over 83 000 books on business change on Amazon, yet most studies still show a 60-70% failure rate for organizational change in companies. Our intensive focus or core business change methodologies provides stakeholders with proactive metrics to ensure that users are put first in the change process.

Adoption

Effective adoption is derived from two things; Training and Business Change. Both are intrinsic to the overall usability of the implemented solution. By building quantifiable metrics upfront, we are able to measure the granular stages of adoption from product awareness, interest, evaluation, training and finally adoption. Interweaving the training and business change phases to create a strategy for innovation and growth provides organizations with the tangibility required for adoption success.

Strategic Governance

User experience patterns and practices form the basis for strategic governance. Through our comprehensive stakeholder engagement framework, we are able to extract the strategic imperatives of the organization and turn blue sky into tacit productivity enrichment solutions.

Prototype Incubation

Most organizations have to cater for “Business As Usual” all while trying to implement the thought leadership concepts and solutions deemed necessary by top level management. With rapid prototyping, organizations are able to build and test through iterative consulting which translates into less user down time and more user uptake, as we empower the users with being part of the decision and not a bystander, being excluded from the process. This empowerment tactic drastically assists with the overall adoption, with users becoming “Ambassadors of Change” in the organization.