Tracy van der Schyff

#Office365Challenge – Adoption Methodology Resources. The last couple of posts has been all about the training, support and resources available for Office 365. Keep in mind that I’m researching the content I blog about – I’m definitely NO expert. And every single day I’m amazed by what I find and learn and most of all – what’s available out there – that I didn’t know about.

Related posts:
Office 365 Training
Office 365 Scenario Based Training
Office 365 Plans
Office 365 Help and Support
Be an Office Insider
Discover SharePoint

Under the Adoption Methodology Resources, Microsoft shares insight and tools necessary to achieve user adoption.

The Office 365 Customer Success team have contributed our experiences of working with customers on their journeys to working differently to this guide. We hope it inspires you with what is possible and that you like it, use it and share it with the people in your organization. We’d welcome feedback on it, through the Office 365 Network.  Change the way you work, because the way you work impacts the work you do. – Mike Grafham

The Adoption Methodology Includes 4 key areas:

1. Set Vision & Identify Business Scenarios
2. Prioritize Solutions & Create an Adoption Plan
3. Commit Resources  & Execute on Adoption Plan
4. Measure, Share Success and Iterate

Now anyone with a Change Management or Audit / Compliance background will take one look at this and KNOW Microsoft is doing the right thing.

The ADKAR Model describes the following steps:

Awareness of the business reasons for change. Awareness is the goal/outcome of early communications related to an organizational change

Desire to engage and participate in the change. Desire is the goal/outcome of sponsorship and resistance management

Knowledge about how to change. Knowledge is the goal/outcome of training and coaching

Ability to realize or implement the change at the required performance level. Ability is the goal/outcome of additional coaching, practice and time

Reinforcement to ensure change sticks. Reinforcement is the goal/outcome of adoption measurement, corrective action and recognition of successful change

The PDCA Cycle sums this up perfectly!

• Plan
• Do
• Check
• Act

I was so excited when I noticed how Microsoft’s Adoption Methodology fits in with the PDCA Cycle that I’ve been using for years – that I just had to “draw a picture”, using PowerPoint of course:

Set Vision & Identify Business Scenarios includes the following documents and links:

Executive Sponsorship Template (3mb)
Getting to know Office 365 (1.5mb)
Identify Key Stakeholders (2.5mb)
Identify Scenarios Template (2.3kb)
Define Vision Template (2.1mb)
Customer Case Studies

Prioritize Solutions & Create an Adoption Plan includes the following documents and links:

Adoption Plan Guide (7kb)
Champions Program Guide (2.2mb)
Define and Prioritize Solutions Template (2.1mb)
Project Template (53kb)
Sample Success Plan (1mb)
Build your Success Plan

Commit Resources  & Execute on Adoption Plan includes the following documents and links:

Office 365 Learning Center BoM (228kb)
Help Desk Guide (42kb)
Teasing Videos (48.9mb)
Sample Success Plan (1mb)
Communication Guide (296kb)
Office 365 Learning Center
Office Videos YouTube Channel

Measure, Share Success and Iterate includes the following documents and links:

Measuring Success Guide (2.2mb)
Sample User Satisfaction Surveys (147kb)
Office Blogs
Office 365 Roadmap

This truly is an amazing set of templates and resources to help you on your way to greatness!

OK Microsoft. You have to stop impressing me, I’m already your biggest fan – there is no up from here!

Overview of my challenge: As an absolute lover of all things Microsoft, I’ve decided to undertake the challenge, of writing a blog every single day, for the next 365 days. Crazy, I know. And I’ll try my best, but if I cannot find something good to say about Office 365 and the Tools it includes for 365 days, I’m changing my profession. So let’s write this epic tale of “Around the Office in 365 Days”. My ode to Microsoft Office 365.

Keep in mind that these tips and tricks do not only apply to Office 365 – but where applicable, to the overall Microsoft Office Suite and SharePoint.