#Microsoft365 #Office365 Of course I’m referring to #Technology, #UserAdoption and #Training. And when I say ‘bad’ habits, I don’t mean what we did before was wrong, it was right at that time, but times has changed and so has technology. Which means we have to change as well. The misconception that ‘new shiny apps and services’ fixes your broken processes and culture will cost you dearly. I love AI, robotics and all the cool geeky stuff that comes with it, but I love people more – we need to invest in upgrading them so that we can walk this path together.
Disclaimer: I create content about Office / Microsoft 365. Content is accurate at time of publication, however updates and new additions happen daily which could change the accuracy or relevance. Please keep this in mind when using my blogs as guidelines.
Think of it this way, for someone who’s never driven on either the left or right side of the road it will be easier to start driving either side. For someone like me who’s driven on the left side of the road all my life, it’s pure chaos trying to drive on the other side of the road when travelling overseas. Does that make me a bad driver? Am I more resistant to change? Or am I just being a difficult “user”?
This brings me to an interesting topic. Intuitive Design. I’ve had people come up to me at conferences saying that training will become obsolete. “Microsoft just needs to design apps that are intuitive, then you don’t need to train, like Apple. My 2 year old can take my iPad and do pretty much anything, that’s intuitive design.”
Really…..? You just said that to me?
So let’s talk about Intuitive Design., and your 2 year old. I take it she’s worked on MS-DOS, XP, Windows Vista, Windows 7, 8 and 10 before. She’s used Office 2003, 2007, 2010, 2013 and now 2016. She’s seen the technology she’s used to change from black and white, to colour, from drop-down menus, to ribbons and now back to drop-down menus. Nope.
Any person who doesn’t have ‘muscle memory’ with older, different systems adapts to new technology faster. That’s pretty much why the kids are kicking our asses, they don’t have so much ‘muscle memory’ to unlearn. Don’t feel bad, we were those kids once.
Training someone new technology who’s had a lot of experience with other (older) technology needs more effort. And you know what, that’s ok. Because that person also comes with a lot of business experience and wisdom. Understand the pros and cons people. Stop making millennials into these “IT wizards”, I’m sure they’re sick of that too. Believe me, if the smartphone world had to change from touch screens back to buttons and navigating, us old folk would be winning at life. Cause we have muscle memory to deal with that.
So when “experienced” people learn new skills, they have to work a bit harder at repetition and using those skills so it sticks. Sending someone a pretty email with a link in it to the Office 365 Training Center is not gonna do it.
PC literacy, or digital literacy as we know it these days have a much bigger impact on your user adoption than you’ll ever know. I swear, it feels like I’m one of those “The Zombie Apocalypse is Coming” people with the posters, and no one is listening. We’re focusing on the wrong stuff. You can’t expect people to learn all these new cool, life changing technologies if they’re still struggling to be productive on their own laptops.
It’s difficult to say what the measurement is for PC Literacy. I can promise you that 70% or more of your users aren’t what is considered PC Literate. If you don’t agree, I urge you to read this blog of mine that gives the statistics to prove it. Basic PC training should be included in Induction, then you’ll have less of those ‘stupid calls’ being logged with help-desk. People are not productive, but they don’t even know it, which makes it a silent killer if you ask me.
To prove my point, here’s a short video about search skills. This could save your company at least 5 minutes a day per user – go work out how much money that is in the form of salaries and then tell me training is not worth it.
Here’s some other resources related to this topic. I hope I’ve managed to make you think different about User Adoption and Training.
- #Microsoft365 Day 152: PC Literacy basics everyone should know
- #Microsoft365 Day 106 – The real cost of PC Illiteracy in your company
- Microsoft 365 Day 49: Digital Literacy and the Impact on User Adoption
- #Microsoft365 Day 224: Fixing problems vs Fixing People
- #Microsoft365 Day 129: ROI on Training, transform your business!
- #Microsoft365 Day 121: Adoption Challenges for Modern vs Classic SharePoint
- #Microsoft365 Day 118: SharePoint Training Checklist & Considerations
- #Microsoft365 Day 86 – The Evolution of Finding Stuff
- #Microsoft365 Day 61: The rise of the citizen developer
- Microsoft 365 Day 48: Save 30mins a day with these 10 Windows & Office Tips
- Microsoft 365 Day 1: 10 Rules Zombieland taught me about User Adoption
- Week 3: Hitchhiker’s Guide – Intuitive Design & User Adoption
- #Microsoft365 Day 344: Communication and Training Tips for #Microsoft365 Citizen Developers (part 6)
- #Microsoft365 Day 192: Training Resources in your Office 365 Admin Center
- #Microsoft365 Day 133: Use Stream for Awareness and Training on your Intranet
- #Microsoft365 Day 54: #Office365 Training Center
It’s time to start investing in your greatest assets – your employees.
Purpose of this blog challenge: I will write 365 blogs in 365 days around Microsoft 365. I did a similar challenge with Office 365, blogs can be found https://atomic-temporary-35693276.wpcomstaging.com/microsoft-365/ . I won’t just be talking about the new Microsoft 365 subscription model. I will be sharing any news, tips and tricks around Office / Office 365 / Windows / Mobility and Security. And let’s not forget all the great new Apps & services available. A lot of what I’ll share on Office and SharePoint will also be applicable to none “Office 365” versions.
“You can also find me contributing to REgarding 365. I’m a member of a group of enthusiasts, sharing their stories, thoughts and opinions about Microsoft 365. Catch us at https://regarding365.com | @regarding365 on Twitter and regarding365 on YouTube https://www.youtube.com/regarding365 ”
July 22, 2018 at 12:33 pm
Bravo! Thanks so much for your posts. They have been a huge help to me!
July 22, 2018 at 12:35 pm
You are so welcome. If I can change and help one person a day then my life and efforts will be worth it!!